Postage and returns
Handsel delivers curated gift hampers across Australia with same day despatch on all orders placed before 2pm, and next day despatch on orders placed after that time.
Same Day Delivery available in Melbourne Mon-Friday, excluding Public Holidays.
How do I know when my delivery has arrived?
We will provide you with a tracking number for your delivery at time of despatch from our Melbourne warehouse. You can use this to track your delivery so you'll know when to receive the 'you're the best' text.
Which days do you deliver?
We deliver Monday to Friday.
How much does delivery cost?
We offer a few different options based on your needs.
Same day $29.99 - we only offer this in Metro Melbourne at the moment, with plans to open this up down the track.
Express $19.99 - 1-4 business days from ordering. Prices will vary based on the size of your gift and the delivery address.
Standard $9.99 - 2-8 business days. We deliver through Australia Post so you are in their capable hands. Prices will vary based on the size of your gift and the delivery address.
Do you deliver to apartments?
Yes. If your delivery is to an apartment we recommend you check first if someone will be home to accept the delivery.
Does someone need to be home to receive their gift?
We don’t require a signature for delivery as we add an authority to leave on all deliveries, and our couriers will often leave the gift somewhere safe if noone is there to accept them. We trust our drivers to keep your order safe and provide them with training covering what to do in the event someone isn’t home like tuck the box in a safe spot, ensure it can’t be seen from the footpath, leave with the concierge or mailroom etc. Worst case from there, it will be taken to the local post office with a card left.
Should your gift be damaged in transit, please contact us at firstname.lastname@example.org